1. Order Cancellations

Because we dispatch orders rapidly to meet our 1–2 hour window, orders enter fulfillment immediately. Once an order is dispatched to a delivery rider, it cannot be canceled or modified, and no refunds will be issued for change-of-mind cancellations.

2. Damaged, Missing, or Incorrect Items

If you receive a defective, wrong, or missing item, you must notify our Live Chat team within two (2) hours of delivery. To process a claim, you must provide:

• Clear photos or videos of the sealed or damaged product
• The original receipt and package label

Failure to report issues within two hours of delivery waives any right to a refund, store credit, or replacement.

3. Refund Limits & Manufacturer Defects

For verified claims, Bottle Boy PH's total cumulative liability is strictly limited to the purchase price of the specific item affected. We do not offer refunds or damages for altered products, improper storage by the customer after delivery, or minor cosmetic packaging wear incurred during transit.